Privacy statement FanDome AvenYou Promotion
22 May 2018

Your privacy is of great importance to FanDome AvenYou Promotion. We therefore adhere to the Privacy Act. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain everything we do at the website www.fandome.nl with information we learn about you.

If you have any questions, or want to know exactly what we track about you, please contact FanDome AvenYou Promotion.

Order processing

When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

To do this, we use your date of birth, name and address, gender, e-mail address, telephone number and billing address. We need these because of the contract we conclude with you. We keep this information for two years after your order is completed and for seven years afterwards (this is the legal retention obligation).

Statistics and profiling

We keep statistics on the use of our website. These statistics allow us to improve our website, for example, to display only relevant information. We may combine your personal data to find out more about you. Naturally, we will respect your privacy at all times. If you do not want this, you can always inform us.

To do this, we use your telephone number, e-mail address, name and address details, date of birth and gender. We need these because of the contract we conclude with you. We keep this information for one year.

Contact form and newsletter

The contact form allows you to ask us questions or make requests.

For this, we use your e-mail address, telephone number, name and gender. We need these because of the contract we enter into with you. We keep this information until we are sure you are satisfied with our response and six months after that. This allows us to easily grab the information in case of follow-up questions. It also allows us to train our customer service to become even better.

You can subscribe to our newsletter. It contains news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

by e-mail

You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option.

Disclosure to other companies or institutions

With the exception of the partners mentioned above, we do not give your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (e.g. if the police demand it in case of suspicion of a crime).

Cookies

Our website uses cookies. Cookies are small files where we can store information so you don't have to fill it in every time. But they also allow us to see when you visit us again.

When you visit our website for the first time, we will display a message explaining cookies. In doing so, we will ask for your consent to the use of these cookies.

You can disable the setting of cookies via your browser, but some things on our website will then no longer work properly.

We have made agreements with other companies that place cookies. Nevertheless, we do not have full control over what they themselves do with the cookies. So please also read their privacy statements.

Google Analytics

We use Google Analytics to track how visitors use our website. We have concluded a processing agreement with Google. This contains strict agreements on what they are allowed to track. We have not allowed Google to use the Analytics information obtained for other Google services. We have Google anonymise the IP addresses.

Security

Personal data security is of great importance to us. To protect your privacy, we take the following measures:

Access to personal data is protected by a user name and password- We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data

Changes to this privacy statement

When our website changes, we naturally have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to announce changes separately as well.

Access, modify and delete your data

If you have any questions or want to know what personal data we hold about you, you can always contact us. See the contact details below.

You have the following rights:

get an explanation of what personal data we have and what we do with it access to the exact personal data we have
having errors corrected
having out-of-date personal data deleted

withdrawal of consent
object to a particular use

Make sure you always clearly indicate who you are, so we can be sure we don't edit or delete data of the wrong person.

Filing a complaint

If you feel we are not helping you in the right way, you have the right to lodge a complaint with the regulator. This is called the Personal Data Authority.

Contact details

FanDome AvenYou Promotion Gillissenstraat 10
6369 ER Simpelveld info@fandome.nl

045-5 114403